1. Return and Refund Policy

We want you and your baby to love your CuddleNest swaddles. If you are not completely satisfied with your purchase, we are here to help.

Return Window

You have 30 calendar days from the date of delivery to initiate a return for an item.

Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

• The swaddle must be unused, unwashed, and in the same condition that you received it.

• The item must be in its original packaging with all tags attached.

• Proof of purchase (such as your order confirmation email or receipt) is required.

Return Shipping Costs

• Customer Responsibility: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.

• Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.

Non-Returnable Items

For hygiene and safety reasons, any swaddle that shows signs of use, wear, washing, or damage not due to our error cannot be accepted for a return or refund.